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Archive for the ‘Awards’ Category

Waldorf Astoria Orlando General Manager John Carns presents Carolyn Moncada with her pins from Les Clefs d'Or, USA.

Waldorf Astoria Orlando General Manager John Carns presents Carolyn Moncada with her pins from Les Clefs d'Or, USA.

Carolyn Moncada, Concierge, Les Clefs d'Or, USA

Waldorf Astoria Orlando General Manager John Carns presents Carolyn Moncada with her pins from Les Clefs d'Or, USA.

We are proud to announce the induction of Carolyn Moncada, concierge at Waldorf Astoria Orlando,   into  Les Clefs d’Or USA.

You can recognize Les Clefs d’Or concierges by the keys they display on the lapels of their uniforms. These crossed gold keys are more than just the symbol of the organization; they are the symbol of excellence and quality service.

Les Clefs d’Or, pronounced “lay clay door,” is French and literally translates as “keys of gold.”  Les Clefs d’Or USA  is the only national organization of hotel lobby concierges.

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Orlando Home & Leisure  releases their Best of Orlando issue in May.  In anticipation of its release, here is a mention of Bull & Bear from the blog of Rona Gindin, the magazine’s food editor…

Tomahawk steak presentation at Bull & Bear, inside Waldorf Astoria Orlando

Tomahawk steak presentation at Bull & Bear, inside Waldorf Astoria Orlando

Most Indulgent Steak in All of Orlando “Fat equals flavor,” dietitians dictate when explaining why fat-free versions of traditional desserts are unsatisfying. So imagine how sated you’ll feel after sharing the Tomahawk steak for two at Bull & Bear, since the 36-ounce hunk of beef is served with extra “flavor.”

Here’s how it works at the Waldorf Astoria Orlando’s signature restaurant. Once you order, a server will discretely place a candle that is in a stainless steel gravy boat on your table. When the  28-day dry-aged Four Diamond Harris Ranch steak arrives, your server will pick up that gravy boat with the candle in it and pour some of the “wax” onto your meat

As it turns out, the Bull & Bear candle is made of beef fat, seasoned with the mix that chefs sprinkle onto steaks in the kitchen. As it melts, a “gravy,” let’s call it, accumulates at the bottom of the gravy boat. And it’s that luscious liquid that tops your Tomahawk. This subtle surprise enhances the Tomahawk significantly — not that this expertly aged hunka flesh needs improvement.

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We know.  Our mothers have always said that it isn’t nice to brag.  So, it is with much… um… hesitation.. that we share the following news.  (And, for a Hilton team, it is AMAZING news, indeed…)

Orlando Hotel Wins Hilton's Top Award

On the final day of Award Week for Hilton Hotels & Resorts, it was just announced that Hilton Orlando Bonnet Creek (as well as our older sibling Hilton Orlando) was awarded the highest honor for the corporation, the Connie Award, named after brand founder Conrad Hilton.  This elusive honor, in the large hotel category for the Americas,  is awarded to the hotel with highest overall combined ranking for loyalty, service, condition, and cleanliness based on guest feedback and Quality Assurance scores.

Congratulations to the entire team for winning the Connie Award, including Peter Kacheris, managing director; and Tracy Walker, general manager. 

And what a week it’s been!  Hilton Orlando Bonnet Creek received the top honors (in the large hotel category) in the categories of Housekeeping (we’ve got the cleanest rooms in the Americas!), Food & Beverage (our restaurants have been singled out as the most innovative!), and cultural and community activities (we’ve got Hilton Blue Energy!).  The Connie Award simply takes the cake… and (in our eyes) makes it a clean sweep!

And, yes, we apologize for bragging.  But when a team works this hard, it warms the heart to see such recognition.  And you want to share it with anybody who will listen!  Please help us to celebrate our success.  It has been our pleasure to provide a memorable guest experience for the past year.

  

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Hilton in Orlando

Congratulations to Hilton Orlando Bonnet Creek team members, led by General Manager Tracy Walker.  

This week, Hilton Hotels & Resorts has released its property awards — one per day.  It’s been a great week for Hilton Orlando Bonnet Creek so far, receiving top honors for large hotels in the categories of Housekeeping and Food & Beverage excellence.  And the streak continued today… with the announcement of the inaugural Annual BLUE ENERGY Award.

This award, named after the Brand’s “BLUE ENERGY” global culture initiative, is given to a property based on its guest relations accomplishments and activities, Team Member relations accomplishments and activities, community relations accomplishments and activities, sustainability accomplishments and activities, and internal Hilton Brand Community website activity.

What is BLUE ENERGY?  It is our passion at Hilton Hotels & Resorts to live our Values, deliver our Promise and celebrate our stories. It’s an expression of the unique spirit we show to our guests, our communities, and each other as Hilton Team Members.  BLUE ENERGY fuels our culture, and enables us to deliver service with positive spirit, strength and passion.

We are proud to have received the continued recognition from our guests, and from the Hilton Hotels & Resorts brand.

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Best restaurants in Orlando

Congratulations to the Hilton Orlando Bonnet Creek Food & Beverage team, led by Director of F&B Francis Metais and Director of Restaurants Anthony Colandro.  

Great news!   Hilton Orlando Bonnet Creek has received the highest scores in the Americas for excellence in Food & Beverage.  The hotel received the highest satisfaction and loyalty guest feedback scores (among large hotels) in many critical areas, including helpfulness of restaurant staff at breakfast, variety of food choices at breakfast, breakfast food quality, helpfulness of restaurant staff at lunch/dinner, variety of menu choices at lunch/dinner, food quality at lunch/dinner, timeliness of in-room dining/room service, and quality of event food and beverage.

Quality (and memorable) dining  is a critical part of the Hilton Orlando Bonnet Creek experience, including La Luce by Donna Scala, which was named best hotel restaurant in Orlando by the Orlando Sentinel food critic; and Harvest Bistro, where kids eat free for breakfast and dinner.  We are proud to have received the continued recognition from our guests, and from the Hilton Hotels & Resorts brand.

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Cleanest Hotel Rooms in Orlando - Hilton Orlando Bonnet Creek

Congratulations to the Hilton Orlando Bonnet Creek Housekeeping team, led by Director Steve Mulloy.  

For the second year in a row, Hilton Orlando Bonnet Creek has received the highest scores in the Americas for excellence in Housekeeping.  The hotel received the highest satisfaction and loyalty guest feedback scores (among large hotels) in many critical areas, including the helpfulness of the Housekeeping team and  the cleanliness of guest rooms.

Perfectly clean guest rooms are an important part of the Hilton Orlando Bonnet Creek experience.  We are proud to have received the continued recognition from our guests, and from the Hilton Hotels & Resorts brand.

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The team at Waldorf Astoria Orlando has been celebrating the hotel’s recent appearances on the newsstand.  Three prestigious publications have named Waldorf Astoria Orlando among the top hotels in the nation.

The Orlando luxury hotel  has been named in the top 20 United States hotels by the readers of Condé Nast Traveler, and in the top 15 large hotels in the United States and Canada by the readers of Travel + Leisure magazine.

Top rated hotels in Orlando

The resort hotel’s #12 ranking in Travel + Leisure was published in the magazine’s 16th annual World’s Best Awards and was the only Orlando hotel to make the prestigious list, which includes famed luxury hotels in New York, Chicago, Vancouver, San Francisco and others. Travel + Leisure readers evaluated rooms, facilities, location, service, restaurants, food and value. The category in which Waldorf Astoria Orlando was rated includes large-city hotels with more than 100 rooms.

Best Rated Hotel in Orlando Conde Nast

In the November “Top 100 Best in the World” issue of Condé Nast Traveler, Waldorf Astoria Orlando tied for #17 in the list of top hotels in the United States. The magazine counted more than 8 million reader votes for the results.  For its range and depth, Condé Nast  readers choice awards are a “unique and trusted source of advice globally,” according to the magazine.   Waldorf Astoria Orlando was the only Florida hotel listed in the top 100.

The hotel’s neighbor, Hilton Orlando Bonnet Creek, also debuted on the Condé Nast Traveler prestigious top United States resorts list, in the top 200.

“We are thrilled to debut so high on both the Travel + Leisure and Condé Nast  lists,” said Peter Kacheris, managing director. “As a new hotel, it was always our goal to redefine the luxury hotel experience in Orlando. Our team has risen to the challenge, and we thank these frequent travelers for taking note.”

best hotels in Florida

This summer, Waldorf Astoria Orlando was also named a 2011 Best Hotel in the USA by U.S. News & World Report.  To compile their list of the Best Hotels in the USA, U.S. News editors analyzed recommendations from a variety of guidebooks, magazines and websites. Using this unbiased approach and drawing from more than 850 luxury accommodations across 49 major travel destinations, they whittled down their list to an exclusive 86 hotels.

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