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Posts Tagged ‘Orlando hotels’

Having an office next to the director of Food & Beverage for Waldorf Astoria Orlando and Hilton Orlando Bonnet Creek  has it perks.  Especially when that office is occupied by Francis Metais, one of the most brilliant minds in food and beverage today.

Sometimes, Francis would emerge from his office and make an official pronouncement of the day’s conquest, often to nobody in particular.  It was a ritual to mark the beginning of his latest project.

This happened time and time again, always with amazing results… and a parade of “test meals” fresh from the Waldorf Astoria kitchens, located one floor below.

These were innovative  ideas that eventually became menu staples, along with raves from our guests – items like “The Lemon” and “Pasta Explosion” at Bull & Bear, for instance. Sometimes they were twists on a favorite, like hummus made from edamame, or a chocolate dessert made from lentil beans.

I didn’t always comprehend his vision, partially because of his perfectly thick French accent.  But the proof, as they say, was always in the pudding.  And I (as well as other members of the Marketing and PR team), made sure we were readily available to lend our taste buds to the cause.

Bonnet Creek Cinnamon Rolls But one day, I understood Francis loud and clear:  “Keith, this week we will make the most amazing cinnamon rolls you have ever tasted,” he said.  “I will bring you one.”

As you can imagine, it was difficult to work that morning.  I love cinnamon rolls, and I had no doubt these would dazzle.  Francis is a classically trained pastry chef from France, and his work alongside executive pastry chef Kurtis Baguley is legendary.  He is the pastry team’s biggest cheerleader, as they have developed new menu items that lead the Orlando market.

That afternoon, I heard the door open, and a team of chefs came in, led by chef Kurtis.  I could smell the sweet aroma of cinnamon.  My mouth began to water.

I heard muffled conversations, followed by a click.  The door closed. The cinnamon smell slowly faded away.

Oh no.  Panic set in.   I could hear the ticking of the clock.  My mind raced.

Confused, I stuck my head in Francis’ office.  “Where’s the cinnamon rolls,” I said, hoping to find a platter in his office.

“They were good – really good,” he said.  “But we had some more ideas.  We’ll try again tomorrow.”

This happened several more times that week:  a team of chef came in… followed by discussions… and the team of chefs would leave with an unfinished platter of cinnamon rolls in tow.

I could barely stand it.

Then finally one day, Francis appeared in my office:  “Keith, we are ready,” he proclaimed.  “Take a bite.”

The magic hour had arrived.  It all came down to this.

And one bite was all it took.  I was in love.

I could see the smile on Francis’ face.  “Now that is a Waldorf Astoria cinnamon roll,” he said.

If this were a movie, there would have been a crescendo of music.  People would have applauded.  Tears would have been shed.

Me?  I took a second bite.

Wow.  The dough,  a wonderful mixture of textures similar to that of a croissant or a Danish, was extremely light, airy, and flaky.  The icing soaked into the dough, creating, well, the perfect cinnamon roll.

Hungry?  You can experience for yourself what we refer to as the Bonnet Creek Cinnamon Roll.  At Hilton Orlando Bonnet Creek, they are served warm at MUSE, the lobby coffee and sweet shop.   Guests come down early in the morning to claim their treat before we sell out for the day.   Yes, they are that popular.    At Waldorf Astoria Orlando, they are often found on the breakfast buffet at Oscar’s, where a pastry bar is filled with the many of innovations of Francis and Chef Kurtis… all developed with enthusiasm and baked with love.

A visit to either hotel just isn’t complete without a bite.  And listen for the crescendo of music in your head!

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Hilton in Orlando

Congratulations to Hilton Orlando Bonnet Creek team members, led by General Manager Tracy Walker.  

This week, Hilton Hotels & Resorts has released its property awards — one per day.  It’s been a great week for Hilton Orlando Bonnet Creek so far, receiving top honors for large hotels in the categories of Housekeeping and Food & Beverage excellence.  And the streak continued today… with the announcement of the inaugural Annual BLUE ENERGY Award.

This award, named after the Brand’s “BLUE ENERGY” global culture initiative, is given to a property based on its guest relations accomplishments and activities, Team Member relations accomplishments and activities, community relations accomplishments and activities, sustainability accomplishments and activities, and internal Hilton Brand Community website activity.

What is BLUE ENERGY?  It is our passion at Hilton Hotels & Resorts to live our Values, deliver our Promise and celebrate our stories. It’s an expression of the unique spirit we show to our guests, our communities, and each other as Hilton Team Members.  BLUE ENERGY fuels our culture, and enables us to deliver service with positive spirit, strength and passion.

We are proud to have received the continued recognition from our guests, and from the Hilton Hotels & Resorts brand.

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Best restaurants in Orlando

Congratulations to the Hilton Orlando Bonnet Creek Food & Beverage team, led by Director of F&B Francis Metais and Director of Restaurants Anthony Colandro.  

Great news!   Hilton Orlando Bonnet Creek has received the highest scores in the Americas for excellence in Food & Beverage.  The hotel received the highest satisfaction and loyalty guest feedback scores (among large hotels) in many critical areas, including helpfulness of restaurant staff at breakfast, variety of food choices at breakfast, breakfast food quality, helpfulness of restaurant staff at lunch/dinner, variety of menu choices at lunch/dinner, food quality at lunch/dinner, timeliness of in-room dining/room service, and quality of event food and beverage.

Quality (and memorable) dining  is a critical part of the Hilton Orlando Bonnet Creek experience, including La Luce by Donna Scala, which was named best hotel restaurant in Orlando by the Orlando Sentinel food critic; and Harvest Bistro, where kids eat free for breakfast and dinner.  We are proud to have received the continued recognition from our guests, and from the Hilton Hotels & Resorts brand.

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Cleanest Hotel Rooms in Orlando - Hilton Orlando Bonnet Creek

Congratulations to the Hilton Orlando Bonnet Creek Housekeeping team, led by Director Steve Mulloy.  

For the second year in a row, Hilton Orlando Bonnet Creek has received the highest scores in the Americas for excellence in Housekeeping.  The hotel received the highest satisfaction and loyalty guest feedback scores (among large hotels) in many critical areas, including the helpfulness of the Housekeeping team and  the cleanliness of guest rooms.

Perfectly clean guest rooms are an important part of the Hilton Orlando Bonnet Creek experience.  We are proud to have received the continued recognition from our guests, and from the Hilton Hotels & Resorts brand.

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You’re Invited.

A ROYAL TEA
Peacock Alley
Waldorf Astoria Orlando
Friday, March 9, 2012
3 o’clock pm until 4:30 pm

Treasure time together as you nibble on finely prepared tea sandwiches and
house-made sweets, while sipping premium hot tea and
listening to live piano music.
Add a glass of champagne for a “Grand Royal Tea.”

Waldorf Astoria Orlando Royal Tea


$30 Adult Royal Tea
$15 Children’s Royal Tea
$35 “Grand” Royal Tea

Reservations highly recommended.  Please dial 407-597-5409.

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Please Mark Your Calendars for Future Royal Teas:

Friday, March 23, 2012

Friday, April 13, 2012

Friday, April 27, 2012

Friday, May 11, 2012

Friday, May 25, 2012

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You’re Invited.

A CHOCOLATE ROYAL TEA
Peacock Alley
Waldorf Astoria Orlando
Friday, February 10, 2012
3 o’clock pm until 4:30 pm

In celebration of our Chocolate Wine & Romance Weekends,

our signature Waldorf Astoria Orlando Royal Tea is re-imagined in February,
with a decadent display of chocolate croissants and other tasty treats.

Waldorf Astoria Orlando Royal Tea

Treasure time together while sipping premium hot tea and
listening to live piano music.

Add a glass of champagne for a “Grand Royal Tea.”


Valentines Day Chocolate Weekends at Waldorf near Disney


$30 Adult Royal Tea
$15 Children’s Royal Tea
$35 “Grand” Royal Tea

Reservations highly recommended.  Please dial 407-597-5409.

Please mark your calendar for future
Royal Teas at Waldorf Astoria Orlando:

Friday, March 9, 2012

Friday, March 23, 2012

Friday, April 13, 2012

Friday, April 27, 2012

Friday, May 11, 2012

Friday, May 25, 2012

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You’re Invited.

A ROYAL TEA
Peacock Alley
Waldorf Astoria Orlando
Friday, January 20, 2012
3 o’clock pm until 4:30 pm

Treasure time together as you nibble on finely prepared tea sandwiches and
house-made sweets, while sipping premium hot tea and listening to live piano music.
Add a glass of champagne for a “Grand Royal Tea.”

Waldorf Astoria Orlando Royal Tea

A CHOCOLATE ROYAL TEA
Peacock Alley
Waldorf Astoria Orlando
Friday, February 10, 2012
3 o’clock pm until 4:30 pm

In celebration of our Chocolate Wine & Romance Weekends,
our signature Waldorf Astoria Orlando Royal Tea is re-imagined in February,
with a decadent display of chocolate croissants and other tasty treats.
Treasure time together while sipping premium hot tea and
listening to live piano music.
Add a glass of champagne for a “Grand Royal Tea.”

$30 Adult Royal Tea
$15 Children’s Royal Tea
$35 “Grand” Royal Tea

Reservations highly recommended.  Please dial 407-597-5409.

Read Full Post »

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